Ordered goods online on 6 June 2015. Product out of stock due to enormous demand, but apparently with couriers on 25 June. Rang customer service 10 July (got through which seems unusual for this company) promised call back. No call back. Subsequent attempts to get through later that day and the following morning resulted in waiting on for 20 minutes (although my call was "important" to them) and gave up. Email ultimatum on 11 July, ie deliver by close on 15 July. No respond and no product. Have now asked credit card company to reverse transaction. According to Companies House Eckman Limited was incorporated in 2014 and has a £2 share capital. It presumably traded through a different company before. I wonder what happened to that?