Warning - do not use this company. They offer a 30 day money back guarantee but you will be lucky if you receive a response from them in 30 days. My elderly father ordered a pond pump in May. Upon arrival several of the parts were missing. I contacted Eckman on 23rd May and they said they would despatch the missing parts. 3 weeks later, numerous calls and emails and nothing! Eventually they old me the supplier was awaiting new stock. Again it didn't turn up. Numerous emails and calls and they said they could not supply the parts so would collect it and despatch another. They arranged to collect but didn't turn up! Second time they did turn up but didn't deliver a replacement! Eventually they told me they could supply a replacement so would arrange a refund! I am still trying to get a response or refund from them, nearly 2 months on! At the same time I purchased an indoor tray of strawberry plants. I still have the tray but still no sign of any strawberries! I would steer well clear of this company, their customer service and professionalism is zero.