The worst company I have ever dealt with. I ordered a product on 19th June and have still not received it. I have tried ringing and emailing on multiple occasions but have rarely managed to get a response. I have been told firstly that the product was lost by the courier, then it was never ordered, then it was out of stock and now they are acting surprised that I have still not received my order. No apology has been made. My email to the complaints department has never been answered despite their website stating that they will respond within 24 hours. I WILL NEVER USE ECKMAN AGAIN! They do not deserve to be in business.