As apparently many others I have been disappointed with the total lack of response to my requests for help. My EKELV2 (MK11) garden vac built 10/09/2018, and bought probably a few months after, started to randomly cut out a couple of months ago, despite fairly little usage. I realised that there must have been a loose electrical wire contact and asked Eckman for a suggested solution. Several times. Absolutely no response, so 1) consider whether their products are reliable (I certainly have a view) and 2) once they have your money you're on your own so think twice and then again.