Avoid this Company at all costs ! Ordered product 3rd July on 1 day delivery. Due to an "error" it was not received until 10th July and was faulty. Eckman promised to collect and replace with new, but in fact only collected the faulty unit on 17th July. On 18th July a "Customer Services" advisor promised to despatch the replacement on Monday 20th July, for delivery on Tuesday 21st. Stayed in all day but nothing received. Called on Wednesday to be told that the unit was despatched on Monday, but when I asked for Tracking detail was told it was actually still there. The advisor promised that a supervisor would call back to advise when it would ship - but of course, they did not. Sent more emails, but received no response. Have called again today to be told that the unit was replaced on 18th July, but has not shipped yet due to delays in delivery ! She was unable to say when it might be delivered. When I said that I wanted to cancel, I was told that was not possible because the unit was in "packing". The advisor insisted there was nothing she could do so I said I would refuse to accept any delivery that may occur some time and requested a refund. She said I would not be able to have a refund until the unit that they have not yet delivered was returned to them !!!!! That just about sums up Eckman - a bunch of conmen in my view.