This company was quick enough to take your money on an order but when it comes down to correcting mistakes customer service are non existant. My father ordered an awning, 5 days later it was received but the wrong color although the delivery note stated the correct one. It was arranged for it to be collected and the correct one sent. It was collected no problem at all but receiving the correct one was another kettle of fish. Numerous phone calls and a few emails only one of which was replied to only asking for an address which was clearly stated on the original email we found out that 2 had gone astray and 3 weeks later finally the correct one was received. My father went to put it up BUT no instructions. He spent few days hanging on phone to no answer and I again emailed asking for instructions along with an explination of lack of customer service. Out of the blue I received an email attatching the instructions apologising for them not being sent but no expliantion of the complaint that I had made. Anyway nail in the coffin the bit the my father is struggling with putting the awning up is in CHINESE!!!!!... We give up. IF YOU ARE THINKING OF ORDERING FROM THIS COMPANY PLEASE THINK AGAIN AS IF YOU NEED AFTER SALES CUSTOMER SERVICE.. THERE IS NONE..... DISGUSTING!!!!!!