I ordered the hedge trimmer 2in1 plus grass trimmer and 1m extension pole, paid for next day delivery. 2 days later it had not arrived, when I phoned customer services they said it had not been dispatched so I cancelled the order and they said they were giving me a full refund that day. 3 days later I phoned customer services again as no money back in my account, again told they would do it immediately. The next day I phoned back was hung up on, had to speak to 2 more people when finally a manager told me they had now dispatched the item, no record of my cancelled order and that it will turn up at some point this week and I have to be at home to refuse the delivery and will not get my money back for another couple of weeks!!!!!! They want to charge me for delivery even though they sent it out not only after I cancelled the order but after 2 calls to complain and ask for a refund! I never received and email from them confirming my order, the delivery or in response to an email I sent to customer services (with a 24 hours guarantee of a reply) This is the worst company I have ever dealt with, the customer services staff are rude and unhelpful DO NOT BUY FROM THEM