APPALLING ! 7 WEEKS AFTER ORDER - NO GOODS, NO REFUND, NO REPLY TO EMAILS AND NO SATISFACTION AFTER 3 PHONE CALLS (calls take about 30 minutes! ) 24th August 2015: Ordered (summer garden furniture), paid for: Received email order confirmation 16th September 2015 : Emailed them enquiring when delivery would be made. NO REPLY 30th Sept 2015: Phoned Eckman and spoke with Tracy who took details and who told me system showed delivery would be directly by their supplier. She apologised for no reply to my email and told me there was a note on the file dated 21st Sept that an email had been "recently received". She promised to investigate and phone me back the next day. 1st October 2015: NO PHONE CALL 4th October 2015 : I emailed them. :NO REPLY 7th October 2015: Phoned Eckman and spoke with Kyle who told me system showed delivery would be directly by their supplier; could not tell me when it would be delivered; that Tracy was a supervisor but she was off that day; that Kerrie, a supervisor would phone me back with information re order: NO PHONE CALL 12th October 2015: Phoned Eckman and spoke with Lily (I gave full account of previous contact) who could not find my order and insisted I must have a "customer number" ( even though no customer number had ever been supplied and the 2 previous employees had found it based on Web Order Number, name and address.) Eventually she found it ( from my cc details) and told me system showed delivery would be directly by their supplier etc. She was unable to ascertain whether or not order had been dispatched. Told me that only way I could cancel and get a refund is to refuse delivery of the order and when supplier reported back to Eckman they would then arrange a refund! I told her this unsatisfactory - my contract is with Eckman not the supplier; Eckman has my money - I asked to speak to supervisor. Told that they were all busy on the phones and that Lily would organise for one of them to phone me back. I pointed out that neither Tracy nor Kerrie had phoned me back previously. She was unable to give me a time for such a phone call - it would be whenever the supervisor was not busy.....