I ordered a leaf blower/vacuum on 6-10-15 and paid for next day delivery. When it had not arrived, I rang on 9-10-15 and after a tortuous conversation I was told it was due to be delivered by 7pm that day. That was a lie. Probably because I had said I would cancel. We were then away for 2 weeks, as I had told them. I had no reply to my email, so rang them. I was told it had been sent on 12-10-15 and had been refused on 19-10-15. That was clearly another lie as we were not there and there was no note to say delivery had been attempted. I was offered delivery on 28-10-15, 3 weeks after it should have been delivered, but only by paying the next day delivery fee. I asked for my money back, but will not hold my breath.