I purchased a rechargeable battery lawnmower from Eckman on 14/7/15 for £204.98. When we received the lawnmower we were unable to charge the battery fully so it did not work for more than 30 seconds. We rang customer service and they said they it was probably faulty and that they would send a replacement battery. When the replacement battery arrived it was the wrong battery (it was for one of their hedgecutters). We telephoned them and they said they didn’t hold that battery and asked us to return the one they had sent and the lawnmower; given they were at fault I asked that they arrange for the goods to be collected and that we wanted a refund for faulty goods. Having by then seen the very negative comments online about this company I decided that we didn’t want a replacement. Eckman arranged a collection for the items on 21/8/15 - the item was not collected. I telephoned and a second collection date was arranged for 1/9 - the item was again not collected. I telephoned and a third date was arranged for 9/9; they said they could ‘guarantee’ it would be collected and that they would send an email to confirm. Nothing was received and again the item wasn’t collected. I sent two emails 10/9/15 and 11/9/15 to which I had no response. I phoned them on 11/9/15 and they agreed to collect the parcel on 15/9/15 and told me that they would refund the money immediately. The parcel was collected on 15/10 by Yodel. By 12/10/15 I still had not been refunded so I phoned customer service. I was told that the staff member would email the refund department, and copy me into the email, to find out what had happened. She told me ‘I should hear today or tomorrow’. No email was received and no contact made. I emailed Eckman on 18/10/15 to demand a refund. I received no reply. I phoned again on 23/10/15 and spoke to Louisa. She said it had been passed to the accounts department for payment. I asked to speak to accounts but was told this wasn’t possible as they deal with them only be email. She said it had been passed t them for payment on 16/10/15 so I should just check my account to see when it is paid. I complained about this and she said she would find out when it is being paid and ring me and let me know within the next week. I heard nothing. I rang again today on 6/11 and spoke to Irene. However, on voicing my complaint (I was understandably cross but not abusive), she hung up. I have tried to ring again today but after hanging on for 15 minutes (and being told I was next in the queue) was told by their automated service that they were having a lot of calls and I should ring back later. I just was my £204.98 back which Eckman have kept for a considerable period of time and despite my best efforts Eckman seem unable to manage to refund me. Will be grateful for a response from Eckman on this. Needless to say I will never buy another product from this company ad would urge others to do likewise.