A 1 star rating is one too many for this company, in my opinion. Placed an order for two items on 27 October 15: 1)Tap jackets £9.99 2) LED Solar Gutter lights £14.99 (both plus total postage of £4.99, which represented the cost to send the two items - only one was sent, see following) and waited a reasonable time before contacting them re delivery. I had had no response from them other than an order acknowledgement (no indication of items being out of stock, or any "we have dispatched your order" type documents, both of which are usual these days with organised mail order companies). On 13 November I received a package, however, purporting to fulfill part of my order and with documentation indicating the jackets were out of stock. The package contained incorrect items, and was returned to Eckman, AT MY OWN COST, the same day as I received it in view of the company's stringent returns conditions. A further call revealed that the tap jackets (designed to protect exterior taps from frost) were not expected in this country until February! (almost Spring). On this call , and having already returned the incorrect Solar lights, I then instructed cancellation of the whole order. I received a cheque for £14.99 on 18 November, which is not an unreasonable turnaround (had it been for the correct amount!). Another call today (19/11) tried to explain to a member of customer services who 1) did not listen properly. 2) refused to allow me to talk to anyone in a senior capacity. 3) Refused to reveal the name of the company directors. I asked for an email from the company to confirm the action being taken, and, perhaps not surprisingly, nothing has yet appeared in my inbox. For anyone else meeting the resistance in information re Directors, the internet informs that they are: David Charles Eden, and Melvyn Stuart Eden The company is based in London (29 Welbeck Street, London, W1G 8DA I will never, ever, be dealing with this company again, having had an unfortunate experience in the past with a miss-described item