Here below lies the sorry tale of Eckman Customer Service. Ordered a "Solarmate" lighting kit product on 6 October 2015 and this never arrived. -Emailed 15 October expressing concern and got no reply. Still no product. -Rang on 18 and 23 October and told it was dispatched and was on the way. - Rang on 29 October and told someone would call me back. No call! -Rang twice 30 October as I got cut off. Told product had been dispatched. -Rang again 7 November and told I would get a refund but the accounts department needed to discuss it first! Said I was not happy etc and the phone went dead! No refund. No phone call -Rang back Week starting 16 November and spoke to Liliana who denied she had ever dealt with me regarding a refund. Asked to speak to accounts department and was connected to Chris who I originally spoke to at the beginning of October. Told the warehouse would need to be contacted and someone would get back to me. No phone call or email. -Rang 24 November spoke to Irene. The person dealing with it is now off sick and the accounts department still need to discuss it. Told I would be called/emailed. This is the most appalling customer service I has ever experienced. The call operators cannot deal with any problems and are unable pass you on to someone who can. Eckman seem unable to call or email and so far are unwilling to issue refunds. I have never received the product ordered. I have had to buy it again (I ended up going to Maplins and it arrived in perfect condition within 48hrs) I have yet to receive a refund. At its most basic this amounts to theft. Lets not even get started on contract law, consumer protection law Its simply really, all I want is a refund for the full amount of £334.98 and to forget the whole sorry experience.