Ordered a telescopic window cleaning kit. When it arrived it was broken. I returned it for a full refund, in accordance with their terms and conditions. Had no response. Eventually contacted my bank and asked for charge back on my credit card. Provided them with all the evidence, and the bank refunded the purchase price, but not return postage costs because I paid with cash at the post office. Tip for the future; pay with a credit card for return postage! Will pursue postage costs through courts.
My advice; DO NOT BUY FROM THIS COMPANY!
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