Unfortunately, I placed an order for an Eckman Elite 2.4kW 'In-Line' Electric Chainsaw on 27th January 2016, before I read this review. Unfortunately, I also paid for Express Delivery at £7.99, for which Eckman's website advises "delivery within approximately one working day". Like several reviewers on this site, I immediately received a email notifying that the order has been received, with limited information and nothing whatsoever regarding delivery. Based on a next day delivery (following acceptance of the order), I had somebody waiting in the house for the delivery, which surprisingly, did not arrive. I then sent a sent an email Eckman asking for information on delivery, which is not unreasonable. To date, I have received no response whatsoever, however, they have sent me to emails; one advising that I retrieve a 25% discount on any items from their website, then seconds later, a further advising 30% discount. Clearly, sales matter and customer service does not. My reason for writing this review so quickly, is to warn others, principally on the additional fees charged for one day delivery which has not happened, and secondly, I suspect I will encounter similar issues to every other reviewer on this site. However, I will give Eckman one further day to respond (Monday, 1 February 2016), then I will be looking at obtaining a full refund. Alternatively, if I do receive an appropriate response, or receive the product but the product then fails to meet expectations (based entirely on the description within Eckman's website for the product), I will then pass the matter over to my wife, who works for Trading Standards. I will provide her with the details of this website also, which I think TS will find most interesting. In the meantime, I will give Eckman's a chance, but if they fail in any respect whatsoever, I will pursue them to the full extent of the law, and regardless of failure or success, provide an updated review on this site for others. David Stanway