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BR
Ordered a hedge trimmer from Eckman and paid the extra for the express 1 day delivery, then received a dispatch note stating it would be with me in 3-5 days. emailed them about this - no reply after 3 days. Rang them and reeived the explanation that at the moment their computer was ignoring the request for 1 day delivery and marking them all down as standard delivery. Reading the other reviews on here that is clearly nonsense as so many other people have had the same experience too. After speaking to the customer support person they sent me out another despatch confirmation which was exactly the same as the first one, still saying 1 day delivery. The original despacth note on 19th July said 'your product has now been despatched'. When I spoke to the helpdesk on 20th July she said 'it is about to go out for delivery', so clearly the despatch confirmations are meaningless. And have you tried the 'Track your package here' link - it goes to a page saying "Tracking Number Not Found. Tracking information was not found. It may take up to 24 hours from despatch for this to become available" - it has been saying this for 3 days now. I am told that I will get a refund for the exprress delivery charge but haven't seen it as yet. And we only ordered from them because of the 1 day delivery. I could have got one of these elsewhere as long as I was happy to wait a few days! My recommendation - don't buy from these people!
8 years ago
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Eckman has a 1.5 average rating from 586 reviews

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