Like so many others who purchase from this company, they appear to have very poor customer service. The number on the website for Ireland does not work, numerous emails go unanswered and I am out the cost of a telescopic hedge trimmer. Nearly three weeks for delivery, zero customer service and wished I had used Paypal or a credit card as getting my money back is going to prove troublesome to say the least. Avoid this company, I don't think they are a scam but just terrible at what they do. go pay a little more from a reputable firm and if purchasing on the internet, never use your debit card.