Ordered hedge trimmer on Monday and paid for next day delivery. It didn't arrive. Contacted Eckman on Wednesday and was told there was an issue with online orders which were being marked as for standard not express delivery. Received email the same day to conform despatch. Received second email on Friday to say it had been despatched on that day. Complained to Eckman and they told me there was a problem in despatch but confirmed it had been despatched and gave me Yodel tracking number. When I tried to track the parcel it said that the item was still with the sender and Yodel would be receiving it soon so I have no idea when or if I will receive it. In the interim they have debited my account but there is no sign of a refund on the "express" delivery charge. What is the point of offering a next day delivery service it doesn't work? Shocking level of customer service. Do not buy from this company. Thank goodness I paid by debit card - should make it easier to get my money back.