Our experience with Eckman has, as for so many other people, been a complete waste of time and money. It is my belief that they are not just incompetent but are taking orders for goods with no intention of fulfilling these orders. It may be that they have a cash flow problem, but if so they may well stop trading at some point and bang goes your money if you paid by debit card. We ordered a garden multi tool for £269 , 7 weeks later and still no tool. Worst still is the apparent scam they operate on their customer service line where customers have no choice but to wait whilst they are charged per minute for promises they are in a queue and will be answered shortly. Our experience has been that you can be charged for a half hour wait but the queue does not reduce and the call may cost many pounds. Don't buy from this company, it's a waste of life and your money.