UPDATE I placed a review about a week ago stating I had been charged £7.58 by my phone provider which referred to 0844 calls to Eckman regarding my initial purchase. I am pleased to say the company read my review and replied quickly with an apology regarding the phone costs stating they would forward a cheque to the value of the phone calls. They have been true to their word and the cheque arrived today. Also they will be reviewing the use of 0844 numbers which will please some of the bad reviewers on this site. This proves that maybe this company is taking notice of customer's reviews and I hope in future they will have picked their socks up by realising bad reviews have a real effect on sales. I wish they would change their carrier!!!! but they have contract with them and I do not expect this to change yet? Overall they have addressed my issues but I wish they had got it right from the time of the original order.