This company is the absolute pits. It would seem, the first thing they teach their customer service staff to do is lie, and convincingly. Ordered and paid for an item on 31st July - a set of metal fence posts - which was supposedly despatched on the 3rd August, with a delivery time of 3 - 5 working days. More than a week later and nothing had happened. Called the customer services dept. about the problem, only to be told to ignore the emailed despatch notice, as they are generated automatically three days after any purchase and that my item was still in the warehouse awaiting collection by the courier. The member of staff than told me she was very sorry about the delay and would have my order expressed for next day delivery. Yet another week went by and still nothing had arrived. More money spent on yet another phone call to their customer services dept. and this time I was told the item would definitely be delivered on the 18th, which has since come and gone, but with no sign of my order. (Admittedly, she didn't say the 18th of which month.) It is now more than three weeks since the original order was placed and having spent even more money in calling the company yet again, the latest news is that my item is now with the courier, but the customer service team member I spoke with was unable to give me either their name or number for me to contact them directly to ask where the dickens my order has got to. When dealing with Eckman it really is a matter of "buyer beware" - and my advice to any potential new customers is, don't deal with them at all. Plain and simple, Eckman sucks!