I ordered a telescopic hedge trimmer from Eckman online which arrived with a bent securing screw and handle. There are two of these as part of the trimmer and both hold a section of the trimmer together so both are needed to have the unit work. It looked as though the parcel had been dropped and the part bent, which can happen but it is the customer service from Eckman that is very poor. I was asked to take a photo of the part and mail it to Eckman which I did. I heard nothing. I contacted them again and was told that it would be sent out asap. I have heard nothing. I have mailed them a third time to tell them that I have not been able to use the trimmer yet and that I expected the small part to have been sent out immediately. I informed them that I would be leaving an honest review of my experience with Eckman. Still waiting for the replacement part. Form your own opinion of their customer services if you are looking to order from them.