I ordered the metal garden arch with seat last August. My late husband and I constructed it and felt reasonably happy with the item, which we purchased at a sale price rather than the full retail price of £199 as it now stands. It was sold to us as a new item though. I contacted Eckman a couple of weeks ago to advise them that the framework, black coated metalwork was severely corroded and that I was not happy, especially as it is an outdoor item that should have been suitably treated to withstand being outdoors. Admittedly Eckman have offered me a replacement but I am not happy to accept this as I cannot see why the same thing won't happen to that replacement. I requested a refund which they are now refusing to make, and are being extremely unhelpful and unsympathetic. The law is quite complex but I stand by my view that I should be entitled to a refund especially as I feel sure the replacement bench would be similarly affected in time. They stand by saying faulty goods should be returned within 30 days - the damage was not apparent within that timescale and only became apparent on close inspection quite recently, but this does not change the fact that it should not have happened.