I parched a chainsaw from these people that despite only being used 3 times in 13 months before it ceased. Eckman not interested in any form of customer care. Stupidly I bought an electric 4 in 1 hedge cutter. Used it a few times last year but, guess what, it has stopped working. I phoned them on the 25th August and advised the technical dept. would ring back in 48 hours. Several call later to find out what was happening I was told there is only one person in the technical department and he was on holiday and no one knew when he was due back! Toady after a total of 12 calls to Eckman 7 promised call backs I have been told that the model I have EKEMS1 only has a 12 month warranty unlike the EKEMS2 that is now advertised that has a 3 year warranty. I was told I could pay £10 to have the unit collected to see if it could be repaired and whatever the cost was they would charge me before the unit was returned. Lesson learned together with all the others on this site. Give this company a very wide miss for both quality and customer service.