We made an order in August 2017, which was out of stock, and paid for it up front. To be told that it would be dispatched when back in stock. However, after hearing nothing for some weeks, we contacted Eckman by telephone and was promised that half the order would be dispatched immediately having come back in stock. The remainder would then follow on once in stock later this month, September 2017. We received the first part of the order, which did not match the description and pictures in their brochure. We contacted their sales team, only to be told that they had changed their supplier and changed the order. We were also told that the remainder of the order was now cancelled as they were no longer being supplied by the retailer for our remaining items. This is most disappointing and would advise anyone interested in their items to be very careful, to avoid further disappointment.