Was disappointed that I could not access technical support with query related to my previous battery operated Eckman hedge trimmer tool. In answer to my telephoned enquiry regarding this I was informed that the franchise had changed and that the current distributor did not include a technical support facility and that my query would be passed to the parent Eckman company. I did not receive any contact from that company !. The supply of my replacement purchased powered version incurred a delay due to stocks having been exhausted and replacement stock incurred an approximate three week time penalty. Product worked on arrival.