Eventually received the telescopic hedge trimmer on 10th November, originally ordered in August have recd 3 separate hedge trimmers all faulty the second item was sent back to us as a replacement. Good news it seems to be working ok but customer service for this company is sadly lacking. When returning items it takes forever for them to process their returns and issue raplace ment. cEven asking for a supervisor or manager to phone me is ignored I have never had such bad service from a company and would not recommend them to any friends!
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