I have been forced to give the service received a POOR as the item was not in stock and I was kept waiting. One parcel arrived before the other and I had to ring for advice, receiving a very poor response - long hold, put through to Customer Services AGAIN which I had already rung, costing me money while held in a queue for over ten minutes. When I gave up, rang again, the lady I spoke to was wonderful. What a difference! My item did arrive about 5 days after the first (of 2) boxes, with TWO names of addresses, and an invoice for the other named customer but his goods were not in my box which was poorlly packaged, goods moved and one part damaged. Not an overall good experience. No reply to my e-mail which I said I'd send following non-delivery. Again POOR customer service.