If I could give zero stars I would. I ordered a Lightweight telescopic expanding pole hedge trimmer, which is shown being used by a female, and thought that's just what I need. HOW WRONG I WAS. DO NOT BE FOOLED. I paid extra for next day delivery, it took 3 working days. Immediately I took the top section to compare with my neighbours, who's hedge trimmer I have always considered heavy. The so called lightweight trimmer was substantially heavier. I then looked on the website and it turned out to be the same weight as normal hedge trimmers. Shown being used be big strong men. This is a CON. I immediately telephone and asked for a return pickup and refund. I had to pay a further £10 for a courier pickup, which the so called customer services said could not be for 7 working days. So I waited and in the meantime went onto the Eckman website, were it says "Be the first to post a review". I tried to post an honest review, regarding the weight, and top heaviness of the item. 3 TIMES. No reviews of mine, have appeared on the website. It still says "be the first to post a review. After the item was picked up by courier, 7 working days later, I again telephoned customer services to ask when my refund would be in the bank. I was informed that it takes 7 working days for the item to get back to them. I DO NOT LIVE IN CHINA. I could of driven there in 4-5 hours. I again asked when I would receive my refund, yet again another 7 working days after they receive the item. That is 28 days from requesting a return and refund, to hopefully receiving my refund. In this day and age 28 days for a refund is unacceptable. I have e-mailed the CEO of the company and have had no response. The item I ordered is not as stated. The customer services are not worth the price of a telephone call. The refund policy is appalling. I have had no response from anyone. DO NOT ORDER FROM THIS COMPANY, ESPECIALLY DO NOT ORDER THE LIGHTWEIGHT HEDGE TRIMMER, IF YOU ARE EXPECTING A LIGHTWEIGHT HEDGE TRIMMER, AND WANT A QUICK REFUND. The company has not responded to any of my queries and I have not received a refund.