Ordered a hedge trimmer as a Christmas gift for my son on 14th of December 2014. Was told max 5 working days delivery which would have been Friday the 19th or Monday 22nd at latest. Either way I was guaranteed delivery before Christmas. Still hadn't received my gift on Tuesday 23rd, so I phoned eckman customer services and was told that my item was with yodel and was due to be delivered by 8pm that evening. Absolute lies!!! No delivery was made and when I contacted yodel on Christmas Eve I was informed that they haven't even received the item in the first place. I have been trying to contact eckman all day, but sure enough nobody there to speak to, Automated line. Surprise surprise. Joke of a company. I could have got this item elsewhere if I'd have been informed there was a problem. Please do not order from this company. Nothing but liars. Quick enough to take my money, Wonder when I will receive my refund????? Great Christmas gift, thanks very much eckman!!!!!!!!