My recent experience with them. I ordered 5 items from them at the end of November 2014; one of the items I was pre-informed would not be in stock till the middle of January 2015 This I accepted, but when none of the other items arrived - - I was told that some of these were also out of stock but that I'd get them in 2 or 3 weeks. - This only on my enquiry , no message from them explaining etc. They did not appear and -- e-mails were ignored. In mid-January I received an e-mail saying that the main item was now in stock. I asked why I had, in that case, not received it. No response. Eventually , after more than two weeks, - I sent them a breach of contract letter - and received a letter saying that my items had in fact been dispatched and I'd get them in the next few days or "they would assume that they'd been lost in the post" ( ! ) ( - a few days after this I received a reply to my e-mail of 3 weeks before, saying that they had no record of my order and asking for more information.) And after yet another letter informing them of the non-receipt of the items, and a reminder of my seeking damages, I was phoned and told that all items were being sent by courier and given a date for delivery. I waited in all day - but to no avail. Their reply to this was that the courier came to my address, but did not deliver it as the package was damaged. By this time I'd had enoughof being taken for a fool and messed around and asked for a refund. I still had to contact them again before the money was refunded. So, while I'm glad to get it - it was only at the point of "next step the small claims court " - -- and so , after two and a half months, no goods, - but a great deal of hassle, time, energy and cost of recorded delivery letters, phone calls etc. I shop on-line almost exclusively and have never has such an appalling "service" Yours Faithfully, M. Richmond