AVOID THIS COMPANY at all costs. I ordered a rear view mirror which was pictured in a RADIO TIMES supplement. I could not find this mirror elsewhere so I went on line and ordered it from ECKMAN who pictured the same mirror in their listings. I received a confirmation of order by return and was told delivery would be in a few days. After a 15 days , having heard NOTHING from eckman I telephoned them to be told the item was out of stock. finally a mirror arrived a month after our order. IT WAS A COMPLETLY DIFFERENT MIRROR to the one advertised. we emailed the eckman for an explanation . After another 4 days we emailed them again as we had not received a reply. Finally 7 days later they replied and told us to return the item We had requested that THEY pay for the return postage BUT THEY ignored that part of our letter. we sent the item back and heard nothing from them. After 10 days we found the name of eckman`s CEO and sent him a letter explaining the full story. Again no reply,so we looked on line again and found a different name for the CEO and sent him the full details. His name is Melvyn Eden , " mel@eckman.co.uk " He replied and said he would look into the matter. 7 days later we wrote again to mel as we had not heard back. We did get a full refund and our postage costs 1 month later. No apology , no explaination. AVIOD THIS COMPANY IS OUR RECOMMENDATION !