Order No 17101 I ordered a telescopic chainsaw and hedge trimmer plus helmet on November 8th. On Nov 24th I enquired as to delivery date and was told it had been despatched on 21st and to allow 7 days for delivery. On Dec 1st I phoned re where it was and was told it must have been misplaced and another would be sent and should arrive by end of week. On Dec 4th Yodel turned up with a parcel, left hurriedly and I then discovered it said “2 of 2” and it was just the helmet. I immediately phoned Eckman to try and get them to contact Yodel to return with the rest of the order before they got too far away (I live in mid Wales a bit off the beaten track) but was told they couldn’t do anything and I would have to wait until they discovered it themselves. Contacted Eckman by email on Dec 5th reiterating what had happened on 4th . Having heard nothing I phoned again on Dec 8th and told to report it in writing. I requested to speak to a manager and told that one would phone me back. When none materialised I phoned in again on Dec 9th and after going over the whole saga again was told that, contrary to what I was told on 1st December, no reissue had been made. I repeated my request to speak to a manager and although this was promised yet again nothing happened. I decided that enough was enough and emailed in cancelling the order. On Dec 12th Yodel turned up with a battered box which appeared to be the telescopic chainsaw. I refused delivery as I had already cancelled the order and gave Yodel the part order that had come earlier. The driver actually said that because of the state of the box he wouldn’t have been surprised if I had refused delivery anyway. I immediately contacted Eckman and was told that a refund would be issued as soon as it had been received back. Since then, and despite several exchanges of emails, I still have not had any refund, and to give an example of their incompetence, following the last email I had sent using the order number as a reference, they said that they were unable to locate my order with the information supplied. It is now over 3 months since they took my money and 2 months since I cancelled the order and looks as if I will have to go to the Small Claims Court. I will NEVER use this company again.