I ordered from Eckman 10 days before Christmas and unlike ALL other companies I buy from online they send no email confirmation of your order. I finally received the parcel 8 weeks later, obviously too late for Christmas and it's incomplete. I'd ordered and paid for two salt & pepper grinders but have only received one. I also no longer require Grandad's slippers (had to get him some elsewhere for Christmas!) but daren't return them as I doubt I'll receive my money back. They have not replied to emails and although they answer the phone quickly in case you want to place an order, they then put you through to customer services and I'm yet to hear them answer the phone. There are so many professional companies doing business properly, I'd recommend buying from one of those instead - one who respects and appreciates you as a customer. Eckman obviously doesn't.