This company is trading frauduently. They are taking your money for goods they do not have. I have waited since October for a spare battery. Told today I will receive it sometime in May...... Fed up with lies I rang as a new customer to find out if I could order an eckman multi tool and told 10 day delivery. I could have it within 5 days if I paid an extra £5. However, whilst having a rant today the telesales manager informed me that they had no units in the warehouse...that being no multi tools at all. Charger is not included has to be purchased separately. Next step to contact daily telegraph classified ads. and trading standards to inform them and stop others being ripped off.