Update on UNBELIEVABLE RUDENESS. Today my wife decided to call Eckman regarding chainsaw part, just out of curiosity, after 15 mins of being held in a queue was finally put through to the parts department. My wife explained the details regarding the other calls I had made and that its was now three weeks and still NO one had called back.The operator took the model number instantly she said the part does not come up on the screen, because that model is an old model and they do not do parts for anymore. ( just to inform you all the part I wanted was for the telescopic chainsaw It's less than 4 yrs old and has been used roughly 5 or 6 times before the drive shaft teeth wore down )......The End ....