I ordered two 80ml sanitiser gels on offer for £7.98, as advertised in a catalogue enclosed with the Guardian Saturday paper. The following day £9.98 was taken from my account. An email from Eckman stated that my order had been despatched and to allow 5-7 days for delivery. The stated tracking did not work. So after 8 days I contacted them again to which they replied to allow up to 21 days for delivery. They reiterated their having despatched the order via Royal Mail. Today, 20th May I received one sanitiser! I have contacted them again to ask when the order delivery would be complete. I am not currently incentivised to use this company again.