I placed an order for a 36v telescopic hedge trimmer and chainsaw on the 25th of March 2015 and £213-97 was charged against my credit card that same day. The web site states delivery would be made within 5 working days. Allowing for holidays I rang the Company after 7 workig days to find out where my order as. Told it had been despatched on the 27th of March and it was on it's way. One week later, I rang again and was told it had been despatched on the 25th and they would chase the Currier, Yodal, and would ring me back. All these calls are on a Premium rate charge. No call was made back to me so I sent an email again asking what was happening. Again, no response to email. Friday, the 10th of April I made the third telephone call and was told that they were still awaiting response from Currier. Told them to cancel the order and credit back my payment and told them to do it the same day. Was told it would take 3-5 days to do this and I then threatened them with Trading Standards. I will now see when the credit is done. I have never experienced such appalling customer service from any company I have ever dealt with and as a former Business owner, my advice is go back to basics and learn how to run a Company properly and remember without customers you will not have a Company and you will be all out of work. DO NOT TOUCH THIS FIRM WITH THE PROVERBIAL 10 FOOT BARGE POLE BECAUSE ALL YOU WILL GET IS GRIEF AND HASSLE. Chris Shyne Oldham