1 star is one too many. After many emails chasing a promised refund, after many days of silence interspersed with the odd excuse and delaying tactic not to pay me - I sent one last one today and made reference to my customer and order number. The excuse this time was "let me have your address including post code and I'll look into it" So, they cannot get my address from my customer and order number??!! I've had everything including "we haven't had it back yet" (14 days after the courier they arranged collected it) to "it will take up to 21 days and then another 10 for the refund to be issued" Trading standards, solicitor and credit card company for me tomorrow morning. These people should not be allowed to trade in the UK