Ordered a lithium battery operated hedge trimmer and chainsaw in February and after chasing it arrived in late March batteryless. I rang them up and they oh yes it will be with you shortly. Several emails later told they had a delivery from suppliers on 5 May and my battery would dispatch asap. 5 May came and went more emails and telephone calls and now told delivery on 22 June. They also said they had they had known about this problem and had been sending out letters, none of course ever arrived and now they have a new catalogue out, sent to me still advertsing the item despite them knowing they have no chance of delivering it. This company is the worst organised British company I have ever come across, poor service from delivery through to customer service which is basically non existent and just deals somewhere between half truths and lies. I have risked buying stuff from China before and its arrived in 5 days, how come Eckman haven't sacked their suppliers and gone elsewhere if they are so bad, an absolute shower. DON'T buy from them!!!!