Eckman Garden Products have the customer service also the worst garden maintenance products reliability I have ever dealt with. After purchasing 2 of their garden products from My Smart Buy over the past 2 years and having to replace the re-chargeable batterys which still failed to hold charge after approx 6 months of medium use. The company My Smart Buy went into liquidation and when I looked up Eckman customer services, I was directed to a company who had bought the brand name and stock from the liquidators. However this company allthough holding the selling trade name of Eckman tokd me that my problem did not lie with them. When I asked if they could supply me a contact number of the company where they buy there Eckman Products in from the person said " I don't know who that is" ! It seems to me they are witholding information, so I asked them to find out the companys address and telephone number for me to contact Eckman, I'me still waiting..... When I spoke to Citizens advice the lady agreed and advised me to submit a formal complaint by contacting them and asking about how to pursue the complaints procedure. Customers ard very vunerable to companys such as these, and are often diverted from one number to another in the hope that botedom will set in and there interest in following up this complaint dwindles and dies. The mass production of these faulty products is to common and the publuc are often the victim who due to poor customer service will be the victim.