I ordered a sonic cat repeller from eckman on the 1st June and the order was confirmed automatically on the same day providing an order number. 5 days later I had heard nothing so e-mailed them. After another three days they replied saying they could not trace my order without my address, despite the fact that I had quoted the order number they provided in their confirmation of order. I immediately provided them with my full address. Another 5 days and I had still heard nothing so I e-mailed them again. Finally, on the 16th June I received an e-mail advising me that the item ordered was out of stock and a further supply was not expected until July. To add insult to injury I discovered they had taken the money from my credit card on the day after they received my order, despite the item being out of stock, and without advising me.