Dreadful experience with Edecks, DO NOT BUY FROM EDECKS. Had an order in place a month before and had paid extra for delivery on a specific day.
Called to confirm the day before as I had heard nothing and was told it was all sorted and would be arriving on an all day delivery the following day
Saturday day of delivery there was no delivery by 3.30pm and knowing Edecks closed at 4pm I called and got hold of someone who was less than helpful saying if its not there by 6 then dont worry call us on Monday. Didnt bother to call the delivery team or help any further
Monday, called to find ut what was going on only to be told to EMAIL!! my complaint to the service team.
Demanded a refund for the additional cost of the specific day delivery and found out from my phone company that I had been charged on a premium number for calling their number to get their mess sorted. so another £10!!! out of pocket.
In Summary. Ok product. not a great service,awful comunication and the worst after sales care I have experienced in a long time. DO NOT BUY FROM EDECKS.
2 years ago
Edecks has a
4.3
average rating
from
1,178
reviews
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