Considering switching to EDF? Don't bother and save yourself money, time and hassle! As an existing EDF customer I recently switched to a cheaper tariff. Despite providing my bank details twice EDF maintained they didn't have it and couldn't set up the DD. When they eventually set it up the payment dates and amounts were different to what had been agreed over the phone. When I complained they claimed they had no record of the telephone conversation! How very convenient! Unfortunately EDF have a track record in mismanaging DD payments for my account which they just brush aside without accepting any responsibility or consequences for their shockingly poor customer service! Don't take my word for it. The highly respected Consumer group Which? in a recent survey ranked EDF joint 27th out of 35 energy companies rated by 7,355 members of the public! Which? went on to state EDF achieved a poor two-star rating in the value for money category. I would NOT recommend using EDF under any circumstances. They treated me in very shabby way! I would urge you to take your complaints, if not settled to your satisfaction, to the Ombudsman. That is the only way to force improvements to their customer service.