EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“We're now 4 days into having no electricity at our small business - no heating, no lighting, no computers, no phones, no WIFI. No idea what's going on and why I have to sit in a cold, dark office just in case the engineer calls to say he might be here by 8pm. Otherwise I'll have to return by 8am tomorrow. Really poor service.”

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Posted 1 day ago

“EDF are an absolute joke of a company. Since April 2024 we have been having nothing but issues with EDF They were charging us over £600 a month for gas and electricity when we signed up for fixed £150. Then oddly we was randomly £20k in credit which we knew wasn't right we called up to get this altered which didn't happen until Nov 2024 because of this EDF started to charge us only £5 per month again we called to get this resolved still nothing was sorted until Nov. We contacted the ombudsmen to help because EDF decided to add on £2k on to our bill the ombudsmen didn't help even though this was all down to EDF and to make matters worse last month they decided to add an extra £6k to our bill and now they are stating that we need to be paying £2,586 Per month we live in a 2 bedroom house I have 3 young children and I am also disabled what EDF are doing to us is sick and inhumane, they don't care about there customers and they need shutting down. If you are thinking of going with EDF don't you will be making a huge mistake and they will take you for all you have there not an energy company in my eyes they are scam artists.”

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Posted 3 days ago

“No one to talk to who knows anything. I can not get smart meter to work, I have solar panels, yet nothing has changed re the billing. Are edf just keeping electric?”

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Posted 4 days ago

“Was put in large business tariff by them but should of been small, their mistake.10 months still sorting.All I can say is this company is the worst of the worst for messing you around.The staff need training but me personally I would sack the lot of them.To say they haven't a clue would be a understatement and really don't care.Sad to say but true.”

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Posted 5 days ago

“The customer service experience has been unsatisfactory. Contacting them often feels like a waste of time. Additionally, the sales team appears to lack interest in maintaining relationships with existing customers. As a result, we have decided to change our supplier.”

Helpful Report

Posted 6 days ago

“Since December, I have been dealing with an absolute nightmare with EDF Energy, and I feel compelled to share my experience to help others avoid the same frustration. Gas Cut Off Despite Regular Payments Even though I made regular payments on time and had a credit balance on my account, EDF cut off our gas supply. This left my household without heating during a crucial time of year. Smart Meter Incompetence EDF was unable to get readings from our smart meter. Instead of addressing the issue, they initially agreed to send someone to investigate but later canceled the appointment, claiming the problem was with our boiler. Blame-Shifting and Lack of Accountability Despite my repeated assurances that the boiler was not the problem, they insisted I get it checked. After wasting time and resources on a boiler inspection, it was confirmed there was no issue with the boiler, and the problem was indeed with their faulty smart meter. Unacceptable Delays Once they finally acknowledged the smart meter issue, they scheduled an appointment to check it — a month later! This forced me to top up the meter every couple of days to maintain our gas supply, which was incredibly inconvenient and expensive. No Transparency on Billing EDF couldn’t provide any explanation of how they were charging me without having accurate meter readings. This lack of accountability and transparency is completely unacceptable. Customer Service Failure Throughout this ordeal, EDF’s customer service has been dismissive, unhelpful, and slow to respond. I was left to deal with the consequences of their incompetence, with no urgency on their part to resolve the matter.”

Helpful Report

Posted 1 week ago

“Dreadful service. For ages I resisted having a Smart Meter due to the bad press they’ve received, but eventually was forced into getting one in May 2024 as my chosen tariff wasn’t available unless you had one. Once installed the problems arose from day 1. I have Economy 7 Night storage heaters which I only ever switch on at night to take advantage of the cheaper (Night) rate. But the meter wasn’t registering the night rate at all & when I checked my fixed tariff on the EDF app, the night rate wasn’t even showing. Also, it was also not generating bills for over 6 months. This only came to light at the end of 2024 as I could see the charges on the meter were ridiculously high each day & the app showed I was some £460 + in credit. When I queried the meter display EDF confirmed that the night rate hadn’t been set up when the meter was installed & the £460 + credit was actually less than £200. I too am mystified by the apparently amazing reviews shown on TrustPilot & would advise anyone to treat them with a high degree of scepticism.”

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Posted 1 week ago

“Absolutely dreadful. I have tried for over a month to get EDF to install a gas meter and an electricity meter. I can't even get them to confirm a date when they will come. I've rung up 20 times and receive assurances a confirmed installation date will be emailed to me shortly and I receive nothing. I have send urgent emails to "the Manager responsible for new installations" and after 10 days I am told by "David" (whoever he is) my request has been past to "the team" ....... still no date provided.”

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Posted 2 weeks ago

“Well, the good news is that this set of reviews seems to match my personal experience with EDF. Utterly useless. I won't bore you with the details because plenty of other people have already explained, very clearly, just how terrible EDF is. What I do suggest is that you all go to Trust pilot and read the reviews. They nearly all depict a company that gives the most amazing service, through a team of brilliant, wonderful people (I do agree, some of them are nice people). Their rating is 4.1 on Trustpilot. Call me cynical but that is absolute bullshit++t. EDF clearly recognise they have awful service levels and therefore employ an agency to concoct false, untrue reviews, to boost their ratings. Either that, or everyone on here lives in a parallel universe......make your own mind up.”

Helpful Report

Posted 2 weeks ago

“I transferred to EDF from Scottish Power in October. A week later my smart meters (gas and electric) stopped working so I had to send meter readings. Given we have been conned that these meters are for OUR benefit, to track usage, after multiple calls it was agreed we’d have new ones fitted. They missed the first appt, they failed to confirm the second appt but eventually new ones were fitted last week. Apparently they are pinging out, BUT due to a fault at EDF central no data is being received. So I still cannot track my usage at what is a heavy consumption time of year. I’d send in meter reading but I can’t fathom the display on the new meters. So I am completely in the dark regarding what bills I can expect. My ONLY preference for EDF is I can actually speak to a human being whereas at Scottish I ended up in a ‘bit loop’ every time. But really unhappy with EDF and am contemplating the ombudsman next. Why can these utility companies get everything so wrong?”

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Posted 3 weeks ago

“EDF have failed to recognise that people vote with their feet if they are treated as badly as this. I was forced to have a Smart Meter installed after months of bullying when mr prepay meter developed a very specific fault. This happened in JUNE 2024 and after Email wars with them, they eventually sorted just before Christmas over half a year later. They hadn't even commissioned the meter. On top of that, they had the audacity to Bill me estimates in the hundreds without telling me I had a faulty set up. I had to pay for their errors in the mean time. Horrible customer service who make you feel like committing suicide just stuggling to make ends meet. They wouldn't give a damn if you froze to death as long as they get their money. I have been with EDF for over 15 years. They will never see me again.”

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Posted 3 weeks ago

“CHANGED SUPPLIERS NO CONTACT FROM EDF DESPITE SEVRAL EMAILS TO CLOSE ACCOUNT AND BE REIMBUSED OF ANY CREDIT REMAING ON ACCOUT AWRFUL CUSTOMER SERVICE AND EXTREMLEY LONG CALL TIMES”

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Posted 4 weeks ago

“When attempting to contact small business dept by phone normally at least 25 minute listening to annoying music etc. Upon speaking with a person (in the Phillipines) although polite not able to answer the account query and refer to a colleague who will contact within 15 mins. After 60min + no response. Previously spoke twice last week again no response to query. Definitely do not recommend.”

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Posted 1 month ago

“very poor services they provide please do not use them. SPECIALLY GAS we have no gas for last 5 days they still sending engineer when ever we call its different story and i have repeat myself like parrot.”

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Posted 1 month ago

“One of the worst mistakes I have ever made. Their services are my worst nightmare that doesn't go away. I need help with this energy supplier, their services are horrific.”

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Posted 1 month ago

“The Service is Shocking!”

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Posted 1 month ago

“Please be aware of any contracts via EDF & the broker #Bionic as between them they like to entrap customers with digital renewal scheme. Please do not forget to remove their rights to use your signature in any other contracts. EDF make the customer abide by the conditions on the contract but they can breach the contract whenever it takes their fancy. So please be very aware.”

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Posted 1 month ago

“Utterly useless organisation. No wonder they losing loads of customers. Basically bullying an 82 year old woman. Will not close account even though with new provider. Sarcastic emails from them with no names attached. Warm home discount went into that acct instead of new provider, purely because they would not close. Took 10 days to get it from them and then they wouldn't close acct still. Earning millions by holding people money and gaining interest. Good word in Uk is 'muppets'”

Helpful Report

Posted 2 months ago

“In September, I changed supplier and joined Octopus. EDF took a final payment from my account (for five days' usage) which was far too high. EDF said they would have to contact Octopus and would make a refund as soon as Octopus had responded. The latter issued a revised bill on 26 October but I have still not had a refund. Last week, after prompting, EDF issued a revised bill and acknowledged that I am owed over £150. I am still waiting for a refund. This has caused a particular cashflow problem as I have just had to pay for an emergency repair to my stairlift, or be stranded downstairs. On a previous occasion, it took them four goes to issue a correct bill, even though based on actual readings. Appalling company.”

Helpful Report

Posted 2 months ago

“If I could give minus I would. Tried to contact an actual human. Impossible. Emailed.. Bounces back Called.. Can never get through You would think it would be easy. Shocking customer 'service'”

Helpful Report

Posted 2 months ago

EDF Energy is rated 1.2 based on 686 reviews