EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 717 Reviews

3 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible 2 year contract with them. My contract finished on the 8th December 2024 and I am still trying to talk to someone to explain the bill which I believe it is wrong. Had the same problem with the electricity and only managed to sort it in February. From over £500 it turned out to be just over £100. Trying to sort out the gas now. Just keep receiving emails and texts with depth collectors. I keep sending messages and spend ages waiting listening to music with the hope someone will pick up.”

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Posted 2 weeks ago

“£491 back billing from January 2023 they admitted it was there mistake but still expect payment an absolute disgrace”

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Posted 2 weeks ago

“Poor Customer Service – No Response to My Issue I have contacted EDF multiple times—called three times and emailed twice—regarding my energy usage not showing in Energy Hub. Despite my repeated attempts, I have received no resolution. I don’t even have a digital meter at home, yet no one from EDF has provided a clear response or solution. When I called, I was told the issue had been passed to the meter department, but nothing has changed. Worse, I was promised updates via email, but no one has ever followed up. The lack of communication and action is extremely frustrating. As a customer, I expect at least a basic level of support, but EDF seems to ignore genuine concerns. This experience has been disappointing, and I hope they finally address my issue instead of making empty promises.”

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Posted 2 weeks ago

“Overcharge me. Customer service is a joke their rude and argumentative. Won’t correct anything. Refused to send anyone out for repairs AVOID AVOID”

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Posted 3 weeks ago

“Unresponsive customer service. Outsourced meter engineers. Expensive tariffs.”

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Posted 4 weeks ago

“Waited on phone to customer services today for 20 minutes and then they cut me off. Phoned again and got a rude agent - did not listen to my query, kept sighing and treating me with contempt. Kept saying abruptly that she was trying to help me, but that was the last thing she was doing. She should not be in customer services - extremely poor at the job.”

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Posted 4 weeks ago

“terrible customer service gave terrible advice then wouldn't talk to me to help solve the problem”

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Posted 1 month ago

“After moving to a new provider, I received a final bill from EDF. The actual price they were charging me for 2 weeks of gas is itself shocking and they charged me £50 early cancellation fee. The bill stated I had until 5th March to pay and I then received a nasty email on 4th March saying it was overdue and they were preparing to take legal action!! Who treats people this way? No one should be threatened in this way, I can understand if there was a significant delay but it wasn’t technically overdue so why threaten legal action. To get this email was genuinely stressful as someone who pays their bills fully but I doubt EDF care about regular people”

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Posted 1 month ago

““I was tricked by this company that restricted my withdrawals,I found COVSECLTD.COM and successfully got my money back.”

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Posted 1 month ago

“You cancelled my appointment and did not notify me. I had cancelled my other work to stay at home for your engineer to come and fit the meter between 12-4. I phoned at 4.15 and was told to hang on for answer, 15 minutes later only to be told it was cancelled due to emergency and rebooked for 8April without asking me if it is ok. Do you think is it good customer service? Bob Porecha”

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Posted 1 month ago

“worst company ,customer service very rude”

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Posted 1 month ago

“EDF did not bill us for over 11 months and then sent us a bill for over £8000 which they took straight from our account causing a massive overdraft. Went to ombudsman but nothing they could do. It took 3 different appointments to fit a smart meter over a number of months, now I've just had £2000 added to a monthly bill as smart meter hasn't been sending readings for last 7 months. Customer service never says sorry or acknowledges any problem. They just act like all this is completely normal behaviour. Dealing with EDF has left me feeling quite desperate and trapped in a recurring nightmare. We are a charity and they couldn't care less if their actions close us down. Very very sad”

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Posted 1 month ago

“Run. Do not go with these people. They are trying to charge us £10 a day for a 3 room flat . We don't even have the heating on. Sat in my house wearing thermals because these people are bleeding us dry. They are very rude if you have a complaint and left me on hold for over 2 hours whilst I was trying to sort this out.”

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Posted 1 month ago

“Im sick of them , i cant move away from this awful company . They have set up 2 seperate accounts and i cant speak to anyone”

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Posted 1 month ago

“Administratively terrible energy supplier. You can only contact a chatbots, which tells you to use the App. The App has never worked.”

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Posted 2 months ago

“Worst energy supplier I have had the misfortune of dealing with. And I only have myself to blame.”

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Posted 2 months ago

“I joined the Sunday Saver Scheme and kept detailed meter readings, including smartphone photos. Free electricity amounted to 98.35 kW’s over 4 Sundays and Xmas day totalling £24.16. I have been rebated only £14.54. I have made detailed complaint via email and received inadequate and incorrect information. I now intend to raise the issue with Energy Ombudsman. It’s a small amount, but annoying. I suspect EDF lack the systems to measure precisely free energy so millions of customers may be affected. Just wondering if anybody here joined the scheme, kept their own records and have been short-changed.”

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Posted 2 months ago

“Massively overcharging me a tiny business. I have been trying for weeks to get to someone who can talk to me intelligently about the problem. So far I have spent weeks being passed around from agent to agent and being denied access to a manager. Now they're telling me they can't get through on my phone despite everyone else having no issues. In the meantime the inflated bills accrue. Disgraceful.”

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Posted 2 months ago

“My “smart” meter has not been working for months. Messaged them in start of November and was promised a new meter within 28 days. It’s the middle of January now and still no replacement. They’re no longer replying to messages (apart from automatic replies). Can’t wait till my contract is over.”

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Posted 2 months ago

“Have a fixed rate. £400 to change. I am not complaining as I took out the deal. EDF have won on this occasion. Silly me 😒”

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Posted 2 months ago

EDF Energy is rated 1.2 based on 717 reviews