I have had a broken smart meter for over a year. Can I get a new working one. Hah. Some hope. Absolutely the worst customer service ever. They literally do not care. I was told I would receive substantial compensation for my grief. I was given £10 credit on my bill. Hah. Really don't see £10 as substantial. I have texted them and WhatsApp them and live chat them but am still no closer to getting a working smart meter that I have given up. There customer service is truly painful and how this mob is one of the big 5 is an absolute mystery to me. Please stay away from this mob if you want a reliable supplier who will actually talk to you when you have a problem. Edf really are a bunch of cowboys so stay well away from these amateurs