Absolute nightmare of a company I have had a broken smart meter for over a year Can I get a new one Hah There customer service is just as bad as there smart meter engineers I have tried to contact them on the text service and WhatsApp and live chat Always get the same response One of our agents will contact you And do I hear back from one of there agents Hah Absolutely amazes me that this mob can be in the top 5 of energy suppliers If that was based on customer service I have no doubt that they would be at the bottom behind bobs gas and leccy Stear well clear of this bunch Never have I dealt with such poor customer service DO NOT USE EDF Would have left a zero star rating if I could have