To be one of the top six all I can say is this. The customer service is shocking. Blunt to the point of ignorance, not helpful in the slightest and quite frankly unable to answer the simplest of questions such as what our usage was from the 5th - 17th of the month. I was asked to give meter readings, which I did. The account was discussed with myself. He they said sorry your name isn't on the account so I cannot give you them. So my partner spoke on the phone as her name is on the account. He then said I can't give you them as the account is due to be switched. They genuinely don't seem to have a clue. Which explains the 1.5 star rating. They was our supplier on the new property we moved into and can happily say I am switching back to our normal supplier being "People's energy" Far better customer service, always manage to answer or explain your question and by far a hell of a lot cheaper. If you like rude staff and frustrating oh be calls these are your go to. If you don't I highly recommend you stay away from them. Awful company