I was on a fixed price tariff. I stopped my existing direct debit of £46 per month after I get a message saying they were raising it to £126 per month and I was unable to contact anyone. Eventually it gets resolved and EDF say they have set up a new direct debit, they send me conformation of this, however they never took the money from my bank, I then get threats to settle the outstanding debt which I did. I then get notified that as I had paid my account in full my fixed price tariff was cancelled. And I should set up a new deal at a much higher price. I have tried contact by post email and whatsapp. Only reply I got was they did not like my language, I called them Bloody Incompetent, in my correspondence with them. By the way they are. I will be going to the ombudsman. Do not trust this company, they lie and always try to blame you for their mistakes.