Well I have no word for this company just one word scam and full of liars I moved to my property on November send my meter reading and I was paying my bill on monthly basis after 6 month they send me a bill of 2600 pound I was shocked spoke with customer service ridiculous no respect for customer at all Huge delays even more than 24 hours After been directed to complain department I was happy they way they approach but they have told me before they owe me 374 and after I owe the 475 totally unprofessional staff everyone giving wrong and conflicting information I will suggest all sister and brothers plz do avoid them