I have honestly never received such terrible customer service in a long time. Sent bills that change constantly, unable to get any response from calls or whatsapp messages, told wait 28 days for a response, my account being deadlocked and told to go to ombudsman. I have written to CEO and this is a copy: Dear Mr Rossi I am writing to tell you how badly I have been treated by your customer service, which has got to be one of the worst I have dealt with in a very long time. It started when EDF offered to put in a smart meter. My gas meter is an a very dark space under stairs and very hard to get to and because I had an inhome display for my electric I thought this would be great to help me read the meter for my gas and told your staff that. On 24th August I have the new meter fitted, the engineer was abrupt and rude, saying things like "I would be ok if I didn't have to climb into small spaces like this to do my job". He asked for my in home display (from another company) looked at it and says to me "in an hour or so, you will see a little gas flame appear and that will be your gas account working". 2 days pass and no little gas flame. This is where the problems start. I will not bore you with the amount of calls I have made, I am told things like, wait 28 days and it will appear and sorry no one is available to help and basically they have no idea!!! I start looking on the internet and these in home displays are pretty bad for most companies and dont seem to work well, however, alongside this my electric deal with Octopus is coming to an end, so explain to EDF that once this problem is all sorted out I shall look at transferring as you were offering the best rate. FINALLY on 15/9 after being on hold with Rebecca (wont give last name) she is the first person in 6 weeks to mention that I don't have electric with EDF and there is no way my gas in home display will work if I have 2 separate companies providing ,my utilities......ARE YOU JOKING!!! I have spoken to so many members of staff, told to take pictures of my meter (had to get next doors kid to come and take it as I was unable to get in the space). I am soooo annoyed this has been an utter joke, wasting so much of my time and EDF's staff. As this has taken so long I have now reached the point where gas an electric have gone up so much my initial quote to change electric to you as well, the unit rate has doubled!!! This means I can not leave EDF as my gas charges are locked till end of 2023, so to leave your company now would cost me £100's. I have not really explained my case to you properly as there has been soooooooo many calls, so much time and money wasted, when if your staff were trained properly, when I called on 26th August, they would have told me "in house meters do not work for gas if you do not have the electric with the same company." I would have been in the same position now, not being able to read my meter at all and would have secured a better 3 year electric deal. In conclusion, your customer service is terrible, the last letter I got from Gabrielle Bell in complaints, basically telling me there is nothing they can do have dealocked my account and I should call the ombudsman tipped me over the edge. I tried calling back most day and whatsapping your company, but have been totally ignored. Today I am totally defeated by your company and breaking down to your staff member, it has caused me so much distress. I have been thrown £50 to go away and shut up.